Switchio experienced a critical incident on August 24, 2026 affecting OTP Acquiring Host, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Aug 24, 2026, 08:22 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-960601
- monitoring Aug 24, 2026, 08:38 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Aug 24, 2026, 08:40 PM UTC
Short-term unavailabe due planned updates on Monet+ side.
- resolved Aug 24, 2026, 08:40 PM UTC
We are pleased to confirm that the system outage was fully mitigated.