Switchio incident

Unplanned Outage of IT CARD Processing Centre

Critical Resolved View vendor source →

Switchio experienced a critical incident on August 25, 2026 affecting IT CARD Processing Centre, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 08:07 AM UTC
Resolved
Aug 25, 2026, 08:18 AM UTC
Duration
11m
Detected by Pingoru
Aug 25, 2026, 08:07 AM UTC

Affected components

IT CARD Processing Centre

Update timeline

  1. investigating Aug 25, 2026, 08:07 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-960799

  2. monitoring Aug 25, 2026, 08:16 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Aug 25, 2026, 08:18 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Aug 25, 2026, 08:19 AM UTC

    ** Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 10:05:30 to 10:08:30 CET.