Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Switchio experienced a critical incident on August 23, 2026 affecting Worldline EU Acquiring Host, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started: Aug 23, 2026, 05:07 PM UTC
Resolved: Aug 23, 2026, 06:14 PM UTC
Duration: 1h 6m
Detected by Pingoru: Aug 23, 2026, 05:07 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

investigating Aug 23, 2026, 05:07 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-960120
monitoring Aug 23, 2026, 05:29 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
postmortem Aug 23, 2026, 05:33 PM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 19:07 to 19:12.
resolved Aug 23, 2026, 06:14 PM UTC

We are pleased to confirm that the system outage was fully mitigated.