Switchio experienced a critical incident on August 26, 2026 affecting NETS Processing Centre, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
NETS Processing Centre
Update timeline
- investigating Aug 26, 2026, 11:27 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-961523
- monitoring Aug 26, 2026, 11:34 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Aug 27, 2026, 12:36 AM UTC
Short-term unavailable processor without impact.
- resolved Aug 27, 2026, 12:36 AM UTC
We are pleased to confirm that the system outage was fully mitigated.