Switchio experienced a critical incident on July 28, 2026 affecting Elavon Acquiring Host, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Elavon Acquiring Host
Update timeline
- investigating Jul 28, 2026, 03:52 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-951391
- postmortem Jul 28, 2026, 04:04 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 05:52 to 05:57.
- monitoring Jul 28, 2026, 04:04 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jul 28, 2026, 04:04 AM UTC
We are pleased to confirm that the system outage was fully mitigated.