Switchio incident

Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 23, 2026 affecting Card complete Service Bank AG (DINERS Card Acceptance), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 04:22 PM UTC
Resolved
Jul 23, 2026, 04:41 PM UTC
Duration
18m
Detected by Pingoru
Jul 23, 2026, 04:22 PM UTC

Affected components

Card complete Service Bank AG (DINERS Card Acceptance)

Update timeline

  1. investigating Jul 23, 2026, 04:22 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-948644

  2. monitoring Jul 23, 2026, 04:39 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Jul 23, 2026, 04:41 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Jul 23, 2026, 04:41 PM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far.