Switchio incident

Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 23, 2026 affecting Card complete Service Bank AG (DINERS Card Acceptance), lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 11:37 AM UTC
Resolved
Jul 23, 2026, 11:52 AM UTC
Duration
14m
Detected by Pingoru
Jul 23, 2026, 11:37 AM UTC

Affected components

Card complete Service Bank AG (DINERS Card Acceptance)

Update timeline

  1. investigating Jul 23, 2026, 11:37 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-948505

  2. monitoring Jul 23, 2026, 11:43 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Jul 23, 2026, 11:52 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Jul 23, 2026, 03:13 PM UTC

    Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 13:37 and 13:42 CET.