Switchio experienced a critical incident on July 21, 2026 affecting AMEX Processing Centre, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
AMEX Processing Centre
Update timeline
- investigating Jul 21, 2026, 07:42 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-947426
- monitoring Jul 21, 2026, 07:57 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jul 21, 2026, 08:00 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jul 21, 2026, 08:03 PM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.