Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 19, 2026 affecting Worldline EU Acquiring Host, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2026, 02:17 PM UTC
Resolved
Jul 19, 2026, 02:33 PM UTC
Duration
16m
Detected by Pingoru
Jul 19, 2026, 02:17 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

  1. investigating Jul 19, 2026, 02:17 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-944243

  2. monitoring Jul 19, 2026, 02:28 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Jul 19, 2026, 02:33 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Jul 19, 2026, 02:35 PM UTC

    Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 16:17 and 16:22 CET.