Switchio experienced a critical incident on April 27, 2026 affecting OTP Acquiring Host, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Apr 27, 2026, 08:07 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-909119
- monitoring Apr 27, 2026, 08:52 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Apr 27, 2026, 08:53 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Apr 27, 2026, 08:57 PM UTC
Unavailable processor OTP due to updates at our side.