Switchio incident
Unplanned Outage of Pluxee Card Management System
Affected components
Pluxee Card Management System
Update timeline
- investigating Mar 12, 2026, 02:12 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-893928
- monitoring Mar 12, 2026, 02:49 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Mar 12, 2026, 03:00 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Mar 12, 2026, 03:25 AM UTC
Internet connectivity failure on the primary line, followed by a switch to the backup line, resulting in a short-term outage. The switchover time was 3:10 a.m.
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