Switchio incident

Unplanned Outage of DKV Fleet Card Management System

Switchio experienced a critical incident on March 14, 2026 affecting DKV Fleet Card Management System, lasting 24m. The incident has been resolved; the full update timeline is below.

Started: Mar 14, 2026, 10:07 PM UTC
Resolved: Mar 14, 2026, 10:32 PM UTC
Duration: 24m
Detected by Pingoru: Mar 14, 2026, 10:07 PM UTC

Affected components

DKV Fleet Card Management System

Update timeline

investigating Mar 14, 2026, 10:07 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-894781
monitoring Mar 14, 2026, 10:20 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Mar 14, 2026, 10:32 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Mar 16, 2026, 12:18 AM UTC

Planned maintenance shutdown on the processor side.