Switchio experienced a critical incident on March 15, 2026 affecting OTP Acquiring Host, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Mar 15, 2026, 11:07 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-894986
- monitoring Mar 15, 2026, 11:29 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Mar 15, 2026, 11:36 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Mar 16, 2026, 12:18 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. Outage lasts from 0:07 to 0:29.