Switchio incident
Unplanned Outage of AS24 Fleet Card Management System
Switchio experienced a critical incident on March 18, 2026 affecting AS24 Fleet Card Management System, lasting 14h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2026, 06:27 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-895810
- monitoring Mar 19, 2026, 08:36 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Mar 19, 2026, 08:37 AM UTC
The problem was on the processor AS24’s side. We have contacted them to investigate the issue on their end. Outage started: 18. 03. 2026 19:27:34 Outage ended: 18. 03. 2026 19:52:35 Duration was 25 minutes 1s.
- resolved Mar 19, 2026, 08:37 AM UTC
We are pleased to confirm that the system outage was fully mitigated.