Switchio experienced a critical incident on March 21, 2026 affecting RBI UPC Acquiring Host, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
RBI UPC Acquiring Host
Update timeline
- investigating Mar 21, 2026, 11:07 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-896831
- monitoring Mar 21, 2026, 11:53 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Mar 21, 2026, 11:55 PM UTC
Planned maintenance on processor side. It taken from 00:05 to 00:45.
- resolved Mar 21, 2026, 11:55 PM UTC
We are pleased to confirm that the system outage was fully mitigated.