Switchio incident
Unplanned Outage of DINIT Processing Centre
Switchio experienced a critical incident on March 23, 2026 affecting DINIT Processing Centre, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2026, 09:12 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-897551
- investigating Mar 23, 2026, 09:50 PM UTC
Dear call, wewill contact the processor about the issue, we do not see any transactions affected during this time.
- resolved Mar 23, 2026, 09:52 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Mar 24, 2026, 08:26 AM UTC
Problem detected at the issuer/processor side. They have been contacted. According to the processor's response, it was an event related to monthly maintenance on one of its HA servers. Outage start : 22:12. Outage end : 22:52. Duration : 40m.