Switchio incident
Unplanned Outage of Benefit Plus Card Management System
Switchio experienced a critical incident on March 23, 2026 affecting Benefit Plus Card Management System, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2026, 12:30 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-897092
- investigating Mar 23, 2026, 12:51 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- investigating Mar 23, 2026, 03:50 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- investigating Mar 23, 2026, 04:34 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- investigating Mar 23, 2026, 05:17 AM UTC
An issue has been detected on the issuer/processor side. They have confirmed they are working on a fix, estimated time of resolution is not yet available.
- resolved Mar 23, 2026, 05:48 AM UTC
The estimated time of resolution is in the afternoon.
- postmortem Mar 25, 2026, 05:44 PM UTC
The service outage from March 23 at 01:30 to March 25 at 16:20 was caused by an problem in processor BENEFITPLUS-BIC infrastructure.