Switchio incident
Unplanned Outage of Benefit Plus Card Management System
Affected components
Benefit Plus Card Management System
Update timeline
- investigating Mar 27, 2026, 01:15 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-898617
- monitoring Mar 27, 2026, 02:39 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Mar 27, 2026, 02:40 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Mar 27, 2026, 02:43 AM UTC
Short-term unavailable detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 02:15 to 02:20.
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