Switchio incident

Unplanned Outage of Benefit Plus Card Management System

Switchio experienced a critical incident on March 27, 2026 affecting Benefit Plus Card Management System, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started: Mar 27, 2026, 01:15 AM UTC
Resolved: Mar 27, 2026, 02:40 AM UTC
Duration: 1h 25m
Detected by Pingoru: Mar 27, 2026, 01:15 AM UTC

Affected components

Benefit Plus Card Management System

Update timeline

investigating Mar 27, 2026, 01:15 AM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-898617
monitoring Mar 27, 2026, 02:39 AM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Mar 27, 2026, 02:40 AM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Mar 27, 2026, 02:43 AM UTC

Short-term unavailable detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 02:15 to 02:20.