Switchio experienced a critical incident on April 2, 2026 affecting OTP Acquiring Host, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 08:12 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-900683
- investigating Apr 02, 2026, 08:18 AM UTC
*Problem detected at the issuer/processor side. They have been contacted. No reply so far.*
- monitoring Apr 02, 2026, 08:23 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Apr 02, 2026, 08:24 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Apr 02, 2026, 09:58 AM UTC
Dear all, there have been two outage intervals of the OTP processor. The first interval was from 10:06 CEST to 10:14 CEST, and the second interval was from 10:33 CEST to 10:36 CEST. The processor did not respond to our notifications.