Switchio experienced a critical incident on April 3, 2026 affecting OTP Acquiring Host, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Apr 03, 2026, 01:32 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-901111
- monitoring Apr 03, 2026, 03:28 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Apr 03, 2026, 03:28 PM UTC
We are pleased to confirm that the system outage was fully mitigated.