Switchio experienced a critical incident on April 7, 2026 affecting OTP Acquiring Host, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 02:37 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-902030
- monitoring Apr 07, 2026, 02:53 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Apr 07, 2026, 02:53 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Apr 07, 2026, 03:57 AM UTC
Maintenance on monet+ side. We would like to inform you about the deployment of major quarterly update of the Authorization application. This update will require an outage of authorization. The Production update with the same application version will take place on Tuesday 07.04.2026 between 04:00 and 06:00 am CEST.