Switchio incident
Unplanned Outage of AS24 Fleet Card Management System
Switchio experienced a critical incident on April 9, 2026 affecting AS24 Fleet Card Management System, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
AS24 Fleet Card Management System
Update timeline
- investigating Apr 09, 2026, 10:42 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-902991
- monitoring Apr 09, 2026, 10:47 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Apr 09, 2026, 10:54 PM UTC
Short-term processor unavailability with no impact. Duration: 00:45 to 00:50.
- resolved Apr 09, 2026, 10:55 PM UTC
We are pleased to confirm that the system outage was fully mitigated.