Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Critical Resolved View vendor source →

Switchio experienced a critical incident on April 10, 2026 affecting Worldline EU Acquiring Host, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 10:42 AM UTC
Resolved
Apr 10, 2026, 10:53 AM UTC
Duration
11m
Detected by Pingoru
Apr 10, 2026, 10:42 AM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

  1. investigating Apr 10, 2026, 10:42 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-903124

  2. monitoring Apr 10, 2026, 10:48 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Apr 10, 2026, 10:53 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Apr 10, 2026, 11:12 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The problem lasted from 12:42 to 12:47.