Switchio incident
Unplanned Outage of Slovenská sporitelňa Card Management System
Switchio experienced a critical incident on April 15, 2026 affecting Slovenská sporitelňa Card Management System, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 12:22 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-904422
- monitoring Apr 15, 2026, 12:36 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Apr 15, 2026, 12:48 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Apr 15, 2026, 12:51 AM UTC
Short-term unavailable of processor POWERZAC-SK without impact. It taken from 02:22 to 02:32. Additional information from issuer: Hello, this is a planned action on our side. It is performed node by node so there is no downtime of service. Best regards, ZMS Operations