Switchio incident

Unplanned Outage of Benefit Plus Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on April 19, 2026 affecting Benefit Plus Card Management System, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2026, 10:55 AM UTC
Resolved
Apr 19, 2026, 11:14 AM UTC
Duration
18m
Detected by Pingoru
Apr 19, 2026, 10:55 AM UTC

Affected components

Benefit Plus Card Management System

Update timeline

  1. investigating Apr 19, 2026, 10:55 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-905582

  2. monitoring Apr 19, 2026, 11:14 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Apr 19, 2026, 11:14 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.