Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Critical Resolved View vendor source →

Switchio experienced a critical incident on June 22, 2026 affecting Worldline EU Acquiring Host, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 06:22 PM UTC
Resolved
Jun 22, 2026, 07:05 PM UTC
Duration
42m
Detected by Pingoru
Jun 22, 2026, 06:22 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

  1. investigating Jun 22, 2026, 06:22 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-928852

  2. monitoring Jun 22, 2026, 06:32 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Jun 22, 2026, 07:05 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Jun 22, 2026, 07:17 PM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 21:25 to 21:27.