Switchio incident

Unplanned Outage of Benefit Plus Card Management System

Switchio experienced a critical incident on April 23, 2026 affecting Benefit Plus Card Management System, lasting 26m. The incident has been resolved; the full update timeline is below.

Started: Apr 23, 2026, 10:00 PM UTC
Resolved: Apr 23, 2026, 10:26 PM UTC
Duration: 26m
Detected by Pingoru: Apr 23, 2026, 10:00 PM UTC

Affected components

Benefit Plus Card Management System

Update timeline

investigating Apr 23, 2026, 10:00 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-908087
monitoring Apr 23, 2026, 10:14 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Apr 23, 2026, 10:26 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Apr 23, 2026, 10:38 PM UTC

Short-term unavailability due to a system maintenance on our end.