Switchio incident

Unplanned Outage of UP Slovakia Meal Voucher Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on April 23, 2026 affecting UP Slovakia Meal Voucher Card Management System, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 10:00 PM UTC
Resolved
Apr 23, 2026, 10:26 PM UTC
Duration
26m
Detected by Pingoru
Apr 23, 2026, 10:00 PM UTC

Affected components

UP Slovakia Meal Voucher Card Management System

Update timeline

  1. investigating Apr 23, 2026, 10:00 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-908088

  2. monitoring Apr 23, 2026, 10:12 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Apr 23, 2026, 10:26 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Apr 23, 2026, 10:38 PM UTC

    Short-term unavailability due to a system maintenance on our end.