Switchio incident

Unplanned Outage of IT CARD Processing Centre

Switchio experienced a critical incident on May 12, 2026 affecting IT CARD Processing Centre, lasting 28m. The incident has been resolved; the full update timeline is below.

Started: May 12, 2026, 10:42 PM UTC
Resolved: May 12, 2026, 11:11 PM UTC
Duration: 28m
Detected by Pingoru: May 12, 2026, 10:42 PM UTC

Affected components

IT CARD Processing Centre

Update timeline

investigating May 12, 2026, 10:42 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-913698
monitoring May 12, 2026, 11:08 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved May 12, 2026, 11:11 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem May 12, 2026, 11:34 PM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 00:40 to 00:45.