Switchio incident

Unplanned Outage of WAG Fleet Card Management System

Switchio experienced a critical incident on April 20, 2026 affecting WAG Fleet Card Management System, lasting 18m. The incident has been resolved; the full update timeline is below.

Started: Apr 20, 2026, 12:12 PM UTC
Resolved: Apr 20, 2026, 12:30 PM UTC
Duration: 18m
Detected by Pingoru: Apr 20, 2026, 12:12 PM UTC

Affected components

WAG Fleet Card Management System

Update timeline

investigating Apr 20, 2026, 12:12 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-905995
resolved Apr 20, 2026, 12:30 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Apr 20, 2026, 12:33 PM UTC

Dear all, We do not see authorization being affected for the processor WAG or any kind of outage. We apologize for the possible inconvenience.