Switchio incident

Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)

Critical Resolved View vendor source →

Switchio experienced a critical incident on May 4, 2026 affecting Card complete Service Bank AG (DINERS Card Acceptance), lasting 8m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 03:17 AM UTC
Resolved
May 04, 2026, 03:26 AM UTC
Duration
8m
Detected by Pingoru
May 04, 2026, 03:17 AM UTC

Affected components

Card complete Service Bank AG (DINERS Card Acceptance)

Update timeline

  1. investigating May 04, 2026, 03:17 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-910800

  2. monitoring May 04, 2026, 03:24 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved May 04, 2026, 03:26 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem May 04, 2026, 03:27 AM UTC

    Short-term unavailability of processor DINERS without impact. The duration was from 05:17 to 05:22.