Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on September 2, 2026 affecting AS24 Fleet Card Management System, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 08:57 PM UTC
Resolved
Sep 02, 2026, 09:13 PM UTC
Duration
16m
Detected by Pingoru
Sep 02, 2026, 08:57 PM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

  1. investigating Sep 02, 2026, 08:57 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-963287

  2. monitoring Sep 02, 2026, 09:11 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Sep 02, 2026, 09:13 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Sep 02, 2026, 09:13 PM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 22:57:34 to 23:02:34 CET.