Resolved after 22 hours 56 minutes, affecting Instore Card Payments and Online Card Payments, on May 21, 2026.
A fix has been implemented by Nets and the issue has stabilized. We are monitoring the situation to ensure that normal operations are fully restored.
Affected components
Update timeline
- identified May 21, 2026, 07:30 AM UTC
Nets is currently experiencing an issue causing transactions to be declined. The issue is under investigation by them. Thank you for your patience.
- identified May 21, 2026, 09:49 AM UTC
Nets are continuing to work on a fix for this issue.
- monitoring May 21, 2026, 01:56 PM UTC
A fix has been implemented by Nets and the issue has stabilized. We are monitoring the situation to ensure that normal operations are fully restored.
- resolved May 22, 2026, 06:26 AM UTC
This incident has been resolved.
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