Swedbank Pay incident
Service Disruption – Terminals using mobile/SIM connectivity
Resolved after 4 hours 45 minutes, affecting Instore Card Payments, on June 1, 2026.
We are currently experiencing a service disruption with PAX-terminals using SIM-cards. We are working to restore the service as soon as possible. Thank you for your patience. Service is functioning via Wi-Fi. How to Connect Your PAX Terminal to Wi-Fi: 1. Tap the three dots in the bottom-left corner of the screen. 2. Select Admin Menu. 3. Enter your Admin Code. 4. Go to Settings. 5. Choose Network Settings. 6. Select Wi-Fi and connect to your preferred network. Payment Solutions - Instore Card Payments
Affected components
Update timeline
- identified Jun 01, 2026, 01:01 PM UTC
We are currently experiencing a service disruption with PAX-terminals using SIM-cards. We are working to restore the service as soon as possible. Thank you for your patience. Service is functioning via Wi-Fi. How to Connect Your PAX Terminal to Wi-Fi: 1. Tap the three dots in the bottom-left corner of the screen. 2. Select Admin Menu. 3. Enter your Admin Code. 4. Go to Settings. 5. Choose Network Settings. 6. Select Wi-Fi and connect to your preferred network. Payment Solutions - Instore Card Payments
- resolved Jun 01, 2026, 05:46 PM UTC
This incident has been resolved.
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