Swapcard incident

Elevated latency on Event App

Resolved after 28 minutes, affecting Login and Event App, on October 28, 2026.

monitoring Oct 28, 2026, 04:33 PM UTC

A fix has been applied, we are monitoring the platform latency following the deployment of the fix.

Started
Oct 28, 2026, 04:10 PM UTC
Resolved
Oct 28, 2026, 04:39 PM UTC
Duration
28m
Detected by Pingoru
Oct 28, 2026, 04:10 PM UTC

Affected components

LoginEvent App

Update timeline

  1. investigating Oct 28, 2026, 04:10 PM UTC

    We're investigating elevated latency reports on the Event App and Login.

  2. identified Oct 28, 2026, 04:22 PM UTC

    We've identified the issue and currently implementing a fix.

  3. monitoring Oct 28, 2026, 04:33 PM UTC

    A fix has been applied, we are monitoring the platform latency following the deployment of the fix.

  4. resolved Oct 28, 2026, 04:39 PM UTC

    The incident has been resolved.

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