Swapcard Outage History

Swapcard is up right now

Swapcard had 12 outages in the last 2 years totaling 3h 49m of downtime — averaging 0.5 incidents per month.

There were 12 Swapcard outages since February 4, 2026 totaling 3h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.swapcardstatus.com

Minor October 9, 2026

Database replication delay causing data inconsistencies in the Event App, Studio and Developer API

Detected by Pingoru
Oct 09, 2026, 12:30 PM UTC
Resolved
Oct 09, 2026, 03:04 PM UTC
Duration
2h 34m
Affected: StudioEvent AppDeveloper API
Timeline · 2 updates
  1. monitoring Oct 09, 2026, 12:30 PM UTC

    Status: Monitoring A data replication delay on one of our database replicas may cause some users to see outdated or inconsistent information in the interface. Some users may also run into occasional errors. No data has been lost. Our team has taken action, and we are monitoring closely while the replica catches up. If you see inconsistencies, refresh the page. We'll post another update once this is fully resolved. Affected components Developer API (Degraded performance) Event App (Degraded performance)

  2. resolved Oct 09, 2026, 03:04 PM UTC

    Status: Resolved The incident is resolved. Replication is fully back in sync, and the platform is working normally. Affected components Studio (Operational) Developer API (Operational) Event App (Operational)

Read the full incident report →

Minor October 7, 2026

Some push notifications not delivered

Detected by Pingoru
Oct 07, 2026, 10:31 AM UTC
Resolved
Oct 07, 2026, 11:45 AM UTC
Duration
1h 14m
Timeline · 3 updates
  1. investigating Oct 07, 2026, 10:21 AM UTC

    Status: Investigating We are currently investigating an issue affecting push notifications. Some users may not receive push notifications. All other platform features are working normally. Our team is working on a fix, and we will post an update here as soon as we have more information.

  2. monitoring Oct 07, 2026, 10:31 AM UTC

    Status: Monitoring A fix has been applied and push notifications are being delivered normally again. We are monitoring to make sure everything is back to normal.

  3. resolved Oct 07, 2026, 11:45 AM UTC

    Status: Resolved This incident has been resolved.

Read the full incident report →

Minor October 7, 2026

Developer API returning intermittent errors

Detected by Pingoru
Oct 07, 2026, 10:25 AM UTC
Resolved
Oct 07, 2026, 10:25 AM UTC
Duration
—
Affected: Developer API
Timeline · 2 updates
  1. investigating Oct 07, 2026, 03:20 AM UTC

    Status: Investigating We are investigating an issue where the Developer API may return intermittent errors on some requests. Most requests are succeeding normally. Failed requests can be safely retried. We will post an update as soon as we have more information. Affected components Developer API (Degraded performance)

  2. resolved Oct 07, 2026, 10:25 AM UTC

    Status: Resolved Between 03:00 and 10:25 UTC, the Developer API may have returned intermittent errors on some requests. Requests that failed during this window can be safely retried. The issue has been resolved and the Developer API is operating normally. Affected components Developer API (Operational)

Read the full incident report →

Minor September 11, 2026

Swapcard own Event App, Team, Studio (app.swapcard.com, studio.swapcard.com & team.swapcard.com only) are returning 500 page

Detected by Pingoru
Sep 11, 2026, 10:29 AM UTC
Resolved
Sep 11, 2026, 10:29 AM UTC
Duration
—
Affected: StudioEvent AppExhibitor Center
Timeline · 2 updates
  1. investigating Sep 11, 2026, 10:28 AM UTC

    Status: Investigating We are currently investigating this issue. Affected components Studio (Partial outage) Event App (Partial outage) Exhibitor Center (Partial outage)

  2. resolved Sep 11, 2026, 10:29 AM UTC

    Status: Resolved This incident has been resolved. Affected components Studio (Operational) Event App (Operational) Exhibitor Center (Operational)

Read the full incident report →

Minor September 8, 2026

Analytics API is unreachable and data ingestion delayed

Detected by Pingoru
Sep 08, 2026, 09:04 AM UTC
Resolved
Sep 08, 2026, 09:04 AM UTC
Duration
—
Timeline · 3 updates
  1. identified Sep 08, 2026, 09:01 AM UTC

    Status: Identified The issue has been identified and a fix is being implemented.

  2. monitoring Sep 08, 2026, 09:02 AM UTC

    Status: Monitoring A fix has been implemented. We are working on restoring the analytics data, there are no data loss during the process.

  3. resolved Sep 08, 2026, 09:04 AM UTC

    Status: Resolved This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Sherlock unavailable: inference endpoint out of capacity

Detected by Pingoru
Jul 01, 2026, 07:48 PM UTC
Resolved
Jul 01, 2026, 07:48 PM UTC
Duration
—
Timeline · 3 updates
  1. identified Jul 01, 2026, 05:37 PM UTC

    Status: Identified Sherlock is currently experiencing degraded performance due to an inference capacity issue. We are working with our inference providers to restore full capacity as quickly as possible.

  2. identified Jul 01, 2026, 07:08 PM UTC

    Status: Identified A fix to increase capacity is currently under testing.

  3. resolved Jul 01, 2026, 07:48 PM UTC

    Status: Resolved Inference capacity has been fully restored

Read the full incident report →