Swan incident

LIVE - Operations

Major Resolved

Swan experienced a major incident on April 30, 2026 affecting Operations, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 09:45 AM UTC
Resolved
Apr 30, 2026, 01:45 PM UTC
Duration
4h
Detected by Pingoru
Apr 30, 2026, 09:45 AM UTC

Affected components

Operations

Update timeline

  1. investigating Apr 30, 2026, 09:45 AM UTC

    Starting from 11h45, we are experiencing an outage on a key operations tool. We are actively working on a fix, but please anticipate a delay in KYC and Capital Deposit processing. We will provide an update before 15h with more concrete delay timing and impacted processes.

  2. monitoring Apr 30, 2026, 12:58 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 30, 2026, 01:45 PM UTC

    This incident has been resolved.