Swan incident

LIVE - SmartPIN Services

Minor

Resolved after 27 minutes, affecting Cards (Virtual & Physical Card Management), on November 5, 2026.

investigating Nov 05, 2026, 01:18 PM UTC

From 13h00 CET on **5 November**, we are experiencing a partial disruption in the "Choose PIN" and "View PIN" features, due to a disruption at an upstream provider. We are investigating the issue and will provide an update by 15h30.

Started: Nov 05, 2026, 01:18 PM UTC
Resolved: Nov 05, 2026, 01:45 PM UTC
Duration: 27m
Detected by Pingoru: Nov 05, 2026, 01:18 PM UTC

Affected components

Cards (Virtual & Physical Card Management)

Update timeline

investigating Nov 05, 2026, 01:18 PM UTC

From 13h00 CET on **5 November**, we are experiencing a partial disruption in the "Choose PIN" and "View PIN" features, due to a disruption at an upstream provider. We are investigating the issue and will provide an update by 15h30.
resolved Nov 05, 2026, 01:45 PM UTC

This incident has been resolved.

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