Swan incident

LIVE - Qualified Electronic Signature

Minor Resolved

Swan experienced a minor incident on May 5, 2026 affecting User Acquisition (Onboarding), lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 07:23 AM UTC
Resolved
May 05, 2026, 08:42 AM UTC
Duration
1h 19m
Detected by Pingoru
May 05, 2026, 07:23 AM UTC

Affected components

User Acquisition (Onboarding)

Update timeline

  1. investigating May 05, 2026, 07:23 AM UTC

    From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h.

  2. resolved May 05, 2026, 08:42 AM UTC

    As of 10h42, our provider has confirmed that the incident has been resolved.