Swan incident
LIVE - Qualified Electronic Signature
Resolved after 1 hour 19 minutes, affecting User Acquisition (Onboarding), on May 5, 2026.
From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h.
Affected components
Update timeline
- investigating May 05, 2026, 07:23 AM UTC
From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h.
- resolved May 05, 2026, 08:42 AM UTC
As of 10h42, our provider has confirmed that the incident has been resolved.
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Amazon Web Services