SurveySparrow incident
Canada: Collect Service Performance Degradation
Resolved after under a minute, affecting CA CENTRAL (CANADA) (Collect Responses), on August 11, 2026.
Collect performance recovered at 00:05 IST after EUI web capacity scaled automatically. Root cause was a short burst of form-render traffic exhausting application database-pool availability on the two-pod baseline; database health remained normal. Capacity and pool-resilience follow-up is in progress.
Affected components
Update timeline
- investigating Aug 11, 2026, 06:34 PM UTC
We are currently experiencing performance degradation in our CANADA region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Aug 11, 2026, 06:35 PM UTC
The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
- resolved Aug 11, 2026, 06:35 PM UTC
Collect performance recovered at 00:05 IST after EUI web capacity scaled automatically. Root cause was a short burst of form-render traffic exhausting application database-pool availability on the two-pod baseline; database health remained normal. Capacity and pool-resilience follow-up is in progress.
Your product runs on more than SurveySparrow
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services