SurveySparrow incident

EU CENTRAL (Frankfurt): API Service Performance Degradation

Minor Resolved

SurveySparrow experienced a minor incident on August 24, 2026 affecting EU CENTRAL (FRANKFURT) (API), lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 09:56 PM UTC
Resolved
Aug 24, 2026, 10:06 PM UTC
Duration
9m
Detected by Pingoru
Aug 24, 2026, 09:56 PM UTC

Affected components

EU CENTRAL (FRANKFURT) (API)

Update timeline

  1. investigating Aug 24, 2026, 09:56 PM UTC

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

  2. resolved Aug 24, 2026, 09:59 PM UTC

    The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

  3. monitoring Aug 24, 2026, 10:06 PM UTC

    API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up.

  4. resolved Aug 24, 2026, 10:06 PM UTC

    API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team.