SurveySparrow incident

Sydney: Ticket Management Service Performance Degradation

Minor

Resolved after under a minute, affecting AP SOUTHEAST (SYDNEY) (Ticket Management), on July 26, 2026.

investigating Jul 26, 2026, 08:37 AM UTC

We are currently experiencing performance degradation in our SYDNEY region, affecting **Ticket Management** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Started: Jul 26, 2026, 08:36 AM UTC
Resolved: Jul 26, 2026, 08:37 AM UTC
Duration: 35s
Detected by Pingoru: Jul 26, 2026, 08:36 AM UTC

Affected components

AP SOUTHEAST (SYDNEY) (Ticket Management)

Update timeline

resolved Jul 26, 2026, 08:37 AM UTC

Ticket Management is operating normally. Recovery was confirmed at 14:07:26 IST; subsequent checks remained healthy. Application capacity was normal, and no scaling action was required.
investigating Jul 26, 2026, 08:37 AM UTC

We are currently experiencing performance degradation in our SYDNEY region, affecting **Ticket Management** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

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