SurveySparrow incident

US EAST (North Virginia): Collect Service Performance Degradation

Minor Resolved View vendor source →

SurveySparrow experienced a minor incident on January 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 01:49 PM UTC
Resolved
Jan 12, 2026, 01:49 PM UTC
Duration
—
Detected by Pingoru
Jan 12, 2026, 01:49 PM UTC

Update timeline

  1. resolved Jan 12, 2026, 01:49 PM UTC

    Type: Incident Duration: 1 minute Affected Components: Collect responses Jan 12, 13:49:15 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jan 12, 13:49:48 GMT+0 - Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.