SurveySparrow incident

Intermittent Errors and Increased Latency

Minor Resolved

SurveySparrow experienced a minor incident on June 22, 2026 affecting US EAST (NORTH VIRGINIA) (API) and US EAST (NORTH VIRGINIA) (Builder) and 1 more component, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 03:22 PM UTC
Resolved
Jun 22, 2026, 09:22 PM UTC
Duration
5h 59m
Detected by Pingoru
Jun 22, 2026, 03:22 PM UTC

Affected components

US EAST (NORTH VIRGINIA) (API)US EAST (NORTH VIRGINIA) (Builder)US EAST (NORTH VIRGINIA) (Collect responses)US EAST (NORTH VIRGINIA) (Responses & Analytics)US EAST (NORTH VIRGINIA) (Ticket Management)US EAST (NORTH VIRGINIA) (Reputation Management)US EAST (NORTH VIRGINIA) (Notifications)US EAST (NORTH VIRGINIA) (Billing)

Update timeline

  1. identified Jun 22, 2026, 03:22 PM UTC

    We are currently investigating an issue affecting users accessing the SurveySparrow platform from North America and Europe regions. Some users may experience increased latency, request timeouts, or intermittent errors while using the platform. We have identified that the issue is related to an ongoing disruption affecting our CDN provider, Cloudflare, which is impacting connectivity and performance in the affected regions. Our team is actively monitoring the situation and working with the provider toward resolution. We will provide further updates as more information becomes available.

  2. resolved Jun 22, 2026, 09:22 PM UTC

    The third-party network provider incident has been resolved, and platform metrics have remained stable. We are marking this incident as resolved.

  3. resolved Jun 23, 2026, 02:09 AM UTC

    Cloudflare has resolved the upstream incident and platform metrics have remained stable. We are marking this incident as resolved.