SurveySparrow incident

Intermittent Errors and Increased Latency

Minor Ongoing

SurveySparrow is currently experiencing a minor incident affecting US EAST (NORTH VIRGINIA) (API) and US EAST (NORTH VIRGINIA) (Builder) and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 22, 2026, 03:22 PM UTC
Resolved
Ongoing
Duration
● 3h 14m
Detected by Pingoru
Jun 22, 2026, 03:22 PM UTC

Affected components

US EAST (NORTH VIRGINIA) (API)US EAST (NORTH VIRGINIA) (Builder)US EAST (NORTH VIRGINIA) (Collect responses)US EAST (NORTH VIRGINIA) (Responses & Analytics)US EAST (NORTH VIRGINIA) (Ticket Management)US EAST (NORTH VIRGINIA) (Reputation Management)US EAST (NORTH VIRGINIA) (Notifications)US EAST (NORTH VIRGINIA) (Billing)

Update timeline

  1. identified Jun 22, 2026, 03:22 PM UTC

    We are currently investigating an issue affecting users accessing the SurveySparrow platform from North America and Europe regions. Some users may experience increased latency, request timeouts, or intermittent errors while using the platform. We have identified that the issue is related to an ongoing disruption affecting our CDN provider, Cloudflare, which is impacting connectivity and performance in the affected regions. Our team is actively monitoring the situation and working with the provider toward resolution. We will provide further updates as more information becomes available.