SurveySparrow Outage History
SurveySparrow is up right nowPingoru has recorded 140 incidents for SurveySparrow: 140 in the last 12 months and 38 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 20 | 0 of 744 (0%) |
| June 2026 | 18 | 6 of 720 (1%) |
| July 2026 | 46 | 2 of 744 (0%) |
| August 2026 | 22 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 8 | 0 of 513 (0%) |
Incidents, newest first
Minor October 15, 2026 ASIA PACIFIC (Mumbai): Responses & Analytics Service Performance Degradation 49s ASIA PACIFIC (MUMBAI) (Responses & Analytics)
Started Oct 15, 2026, 05:30 AM UTC· resolved Oct 15, 2026, 05:31 AM UTC
- investigating Oct 15, 2026, 05:30 AM UTC
We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Oct 15, 2026, 05:31 AM UTC
The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor October 13, 2026 Sydney: Builder Service Performance Degradation 44s AP SOUTHEAST (SYDNEY) (Builder)
Started Oct 13, 2026, 10:01 PM UTC· resolved Oct 13, 2026, 10:01 PM UTC
- investigating Oct 13, 2026, 10:01 PM UTC
We are currently experiencing performance degradation in our Sydney region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Oct 13, 2026, 10:01 PM UTC
The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor October 2, 2026 US EAST (North Virginia): Builder Service Performance Degradation 1m US EAST (NORTH VIRGINIA) (Builder)
Started Oct 02, 2026, 07:43 AM UTC· resolved Oct 02, 2026, 07:45 AM UTC
- investigating Oct 02, 2026, 07:43 AM UTC
We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Oct 02, 2026, 07:45 AM UTC
The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor August 24, 2026 EU CENTRAL (Frankfurt): API Service Performance Degradation 9m EU CENTRAL (FRANKFURT) (API)
Started Aug 24, 2026, 09:56 PM UTC· resolved Aug 24, 2026, 10:06 PM UTC
- investigating Aug 24, 2026, 09:56 PM UTC
We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Aug 24, 2026, 09:59 PM UTC
The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
- monitoring Aug 24, 2026, 10:06 PM UTC
API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up.
- resolved Aug 24, 2026, 10:06 PM UTC
API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team.
Minor August 22, 2026 EU WEST(London): Collect Service Performance Degradation 14m EU WEST (LONDON) (Collect responses)
Started Aug 22, 2026, 09:48 AM UTC· resolved Aug 22, 2026, 10:02 AM UTC
- investigating Aug 22, 2026, 09:48 AM UTC
We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Aug 22, 2026, 09:51 AM UTC
The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
- identified Aug 22, 2026, 09:57 AM UTC
We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident.
- resolved Aug 22, 2026, 10:02 AM UTC
The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements.
Minor August 14, 2026 US EAST (North Virginia): Responses & Analytics Service Performance Degradation 6m US EAST (NORTH VIRGINIA) (Responses & Analytics)
Started Aug 14, 2026, 12:25 AM UTC· resolved Aug 14, 2026, 12:31 AM UTC
- investigating Aug 14, 2026, 12:25 AM UTC
We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Aug 14, 2026, 12:31 AM UTC
Responses & Analytics performance has recovered in US EAST. Serving capacity is healthy and the status route has remained normal after automatic scaling. We are tracking preventive follow-up separately.
Minor August 11, 2026 Canada: Collect Service Performance Degradation 59s CA CENTRAL (CANADA) (Collect Responses)
Started Aug 11, 2026, 06:34 PM UTC· resolved Aug 11, 2026, 06:35 PM UTC
- investigating Aug 11, 2026, 06:34 PM UTC
We are currently experiencing performance degradation in our CANADA region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Aug 11, 2026, 06:35 PM UTC
The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
- resolved Aug 11, 2026, 06:35 PM UTC
Collect performance recovered at 00:05 IST after EUI web capacity scaled automatically. Root cause was a short burst of form-render traffic exhausting application database-pool availability on the two-pod baseline; database health remained normal. Capacity and pool-resilience follow-up is in progress.
Minor August 3, 2026 EU WEST (London): Builder Service Performance Degradation 29s EU WEST (LONDON) (Builder)
Started Aug 03, 2026, 11:19 AM UTC· resolved Aug 03, 2026, 11:20 AM UTC
- investigating Aug 03, 2026, 11:19 AM UTC
We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- monitoring Aug 03, 2026, 11:19 AM UTC
Builder performance recovered after additional application capacity was added. We are monitoring service stability before resolving the incident.
- resolved Aug 03, 2026, 11:20 AM UTC
Recovery was confirmed at 16:50 IST. Builder validation across three active UK tenant domains returned HTTP 200, and post-recovery telemetry remained at normal latency with no errors. The incident is resolved.
Minor July 26, 2026 Sydney: Ticket Management Service Performance Degradation 32s AP SOUTHEAST (SYDNEY) (Ticket Management)
Started Jul 26, 2026, 08:37 AM UTC· resolved Jul 26, 2026, 08:37 AM UTC
- investigating Jul 26, 2026, 08:37 AM UTC
We are currently experiencing performance degradation in our SYDNEY region, affecting **Ticket Management** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Jul 26, 2026, 08:37 AM UTC
The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor July 26, 2026 Sydney: API Service Performance Degradation 37s AP SOUTHEAST (SYDNEY) (API)
Started Jul 26, 2026, 08:36 AM UTC· resolved Jul 26, 2026, 08:37 AM UTC
- investigating Jul 26, 2026, 08:36 AM UTC
We are currently experiencing performance degradation in our Sydney region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Jul 26, 2026, 08:37 AM UTC
The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor July 7, 2026 US EAST(North Virginia): API Service Performance Degradation 3m US EAST (NORTH VIRGINIA) (API)
Started Jul 07, 2026, 06:03 PM UTC· resolved Jul 07, 2026, 06:07 PM UTC
- investigating Jul 07, 2026, 06:03 PM UTC
We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Jul 07, 2026, 06:07 PM UTC
The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor July 7, 2026 US EAST (North Virginia): Collect Service Performance Degradation 5m US EAST (NORTH VIRGINIA) (Collect responses)
Started Jul 07, 2026, 06:02 PM UTC· resolved Jul 07, 2026, 06:07 PM UTC
- investigating Jul 07, 2026, 06:02 PM UTC
We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Jul 07, 2026, 06:07 PM UTC
The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor July 6, 2026 EU CENTRAL (Frankfurt): Builder Service Performance Degradation 2m EU CENTRAL (FRANKFURT) (Builder)
Started Jul 06, 2026, 01:40 PM UTC· resolved Jul 06, 2026, 01:42 PM UTC
- investigating Jul 06, 2026, 01:40 PM UTC
We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Jul 06, 2026, 01:42 PM UTC
The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor July 6, 2026 US East (North Virginia): Delayed submission synchronization 55m US EAST (NORTH VIRGINIA) (Responses & Analytics)
Started Jul 06, 2026, 10:14 AM UTC· resolved Jul 06, 2026, 11:10 AM UTC
- investigating Jul 06, 2026, 10:14 AM UTC
We are currently experiencing delays in submission synchronization for some customers in the US East (North Virginia) region, starting around 15:44 IST on July 6, 2026\. Newly collected responses may take longer than usual to appear in reports, dashboards, exports, or sync-dependent workflows. Response collection remains operational. Our team is actively working through the backlog and monitoring recovery. We will share another update as soon as processing returns to normal.
- resolved Jul 06, 2026, 11:21 AM UTC
The delayed submission synchronization issue in US East (North Virginia) has recovered. Newly collected responses are processing normally again, and reports, dashboards, exports, and sync-dependent workflows have returned to normal operation. We are continuing internal follow-up under SSE-63197 to review the async processing spike observed during the incident window.
Minor June 22, 2026 Intermittent Errors and Increased Latency 5h 59m US EAST (NORTH VIRGINIA) (API), US EAST (NORTH VIRGINIA) (Builder), US EAST (NORTH VIRGINIA) (Collect responses), US EAST (NORTH VIRGINIA) (Responses & Analytics) and 4 more
Started Jun 22, 2026, 03:22 PM UTC· resolved Jun 22, 2026, 09:22 PM UTC
- identified Jun 22, 2026, 03:22 PM UTC
We are currently investigating an issue affecting users accessing the SurveySparrow platform from North America and Europe regions. Some users may experience increased latency, request timeouts, or intermittent errors while using the platform. We have identified that the issue is related to an ongoing disruption affecting our CDN provider, Cloudflare, which is impacting connectivity and performance in the affected regions. Our team is actively monitoring the situation and working with the provider toward resolution. We will provide further updates as more information becomes available.
- resolved Jun 22, 2026, 09:22 PM UTC
The third-party network provider incident has been resolved, and platform metrics have remained stable. We are marking this incident as resolved.
- resolved Jun 23, 2026, 02:09 AM UTC
Cloudflare has resolved the upstream incident and platform metrics have remained stable. We are marking this incident as resolved.
Minor June 19, 2026 EU CENTRAL (Frankfurt): Ticket Management Service Performance Degradation 41s EU CENTRAL (FRANKFURT) (Ticket Management)
Started Jun 19, 2026, 06:39 AM UTC· resolved Jun 19, 2026, 06:40 AM UTC
- investigating Jun 19, 2026, 06:39 AM UTC
We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Ticket Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved Jun 19, 2026, 06:40 AM UTC
The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor May 21, 2026 ASIA PACIFIC (Mumbai): Builder Service Performance Degradation 57s ASIA PACIFIC (MUMBAI) (Builder)
Started May 21, 2026, 01:00 PM UTC· resolved May 21, 2026, 01:01 PM UTC
- investigating May 21, 2026, 01:00 PM UTC
We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
- resolved May 21, 2026, 01:01 PM UTC
The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
Minor May 20, 2026 EU CENTRAL (Frankfurt): Reputation Management Service Performance Degradation –
Started May 20, 2026, 03:04 PM UTC· resolved May 20, 2026, 03:04 PM UTC
No vendor updates were posted for this incident.
Minor May 20, 2026 EU CENTRAL (Frankfurt): Responses & Analytics Service Performance Degradation –
Started May 20, 2026, 03:04 PM UTC· resolved May 20, 2026, 03:04 PM UTC
No vendor updates were posted for this incident.
Minor March 29, 2026 ASIA PACIFIC (Mumbai): Collect Service Performance Degradation – Overall
Started Mar 29, 2026, 01:41 AM UTC· resolved Mar 29, 2026, 01:41 AM UTC
No vendor updates were posted for this incident.
Major March 2, 2026 Major Outage – Service Disruption Due to Cloud provider outage in Middle East – Overall
Started Mar 02, 2026, 07:35 AM UTC· resolved Mar 02, 2026, 07:35 AM UTC
No vendor updates were posted for this incident.
Major February 20, 2026 Ticket Management system is currently unavailable – Overall
Started Feb 20, 2026, 09:43 AM UTC· resolved Feb 20, 2026, 09:43 AM UTC
No vendor updates were posted for this incident.
Minor February 17, 2026 Degraded Performance – Survey Email Shares & Reminders – Overall
Started Feb 17, 2026, 05:42 AM UTC· resolved Feb 17, 2026, 05:42 AM UTC
No vendor updates were posted for this incident.
Minor February 16, 2026 Canada: Builder Service Performance Degradation – Overall
Started Feb 16, 2026, 11:47 AM UTC· resolved Feb 16, 2026, 11:47 AM UTC
No vendor updates were posted for this incident.
Minor February 12, 2026 MIDDLE EAST(UAE): Collect Service Performance Degradation – Overall
Started Feb 12, 2026, 03:01 PM UTC· resolved Feb 12, 2026, 03:01 PM UTC
No vendor updates were posted for this incident.