SurveySparrow incident

EU CENTRAL (Frankfurt): Ticket Management Service Performance Degradation

Minor Resolved View vendor source →

SurveySparrow experienced a minor incident on May 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 03:10 PM UTC
Resolved
May 20, 2026, 03:10 PM UTC
Duration
—
Detected by Pingoru
May 20, 2026, 03:10 PM UTC

Update timeline

  1. resolved May 20, 2026, 03:10 PM UTC

    Type: Incident Affected Components: Ticket Management May 20, 15:10:25 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Ticket Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. May 20, 15:10:45 GMT+0 - Resolved - The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.