SurveySparrow incident

EU CENTRAL (Frankfurt): Ticket Management Service Performance Degradation

Minor Resolved

SurveySparrow experienced a minor incident on May 20, 2026 affecting EU CENTRAL (FRANKFURT) (Ticket Management), lasting 3s. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 03:10 PM UTC
Resolved
May 20, 2026, 03:10 PM UTC
Duration
3s
Detected by Pingoru
May 20, 2026, 03:10 PM UTC

Affected components

EU CENTRAL (FRANKFURT) (Ticket Management)

Update timeline

  1. investigating May 20, 2026, 03:10 PM UTC

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Ticket Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

  2. resolved May 20, 2026, 03:10 PM UTC

    The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.