EU WEST(London): Collect Service Performance Degradation

Update timeline

1. investigating Aug 22, 2026, 09:48 AM UTC

   We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..

2. resolved Aug 22, 2026, 09:51 AM UTC

   The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..

3. identified Aug 22, 2026, 09:57 AM UTC

   We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident..

4. resolved Aug 22, 2026, 10:02 AM UTC

   The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements..