SuperTokens incident

A shared database stopped responding, causing an outage in associated instances

Major

Resolved after 1 hour 40 minutes, affecting Managed service (N. Virginia region) (Production environment), on May 8, 2026.

monitoring May 08, 2026, 01:50 AM UTC

We implemented a fix and are currently monitoring the result.

Other major vendors with incidents that started within 30 minutes of this one

Datadog US1 Outage Delayed Monitors Notifications Zendesk Outage Service disruption impacting multiple products Amazon Web Services Outage Amazon Elastic Compute Cloud — N. Virginia: [RESOLVED] Increased Error Rate and Latency Canva Outage Some users may have issues accessing Canva Twilio Degraded Degradation to multiple Twilio products
Started
May 08, 2026, 12:20 AM UTC
Resolved
May 08, 2026, 02:00 AM UTC
Duration
1h 40m
Detected by Pingoru
May 08, 2026, 12:20 AM UTC

Affected components

Managed service (N. Virginia region) (Production environment)

Update timeline

  1. investigating May 08, 2026, 12:20 AM UTC

    We are currently investigating this incident.

  2. identified May 08, 2026, 12:47 AM UTC

    Rebooting db instance

  3. identified May 08, 2026, 01:29 AM UTC

    We are experiencing a database outage caused by an AWS infrastructure incident in us-east-1b (thermal event / power loss affecting use1-az4). We are monitoring recovery and moving the db instance to a different AZ.

  4. monitoring May 08, 2026, 01:50 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved May 08, 2026, 02:00 AM UTC

    This incident has been resolved.

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