SuperTokens incident

A shared database stopped responding, causing an outage in associated instances

Major Resolved

SuperTokens experienced a major incident on May 8, 2026 affecting Managed service (N. Virginia region) (Production environment), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 12:20 AM UTC
Resolved
May 08, 2026, 02:00 AM UTC
Duration
1h 40m
Detected by Pingoru
May 08, 2026, 12:20 AM UTC

Affected components

Managed service (N. Virginia region) (Production environment)

Update timeline

  1. investigating May 08, 2026, 12:20 AM UTC

    We are currently investigating this incident.

  2. identified May 08, 2026, 12:47 AM UTC

    Rebooting db instance

  3. identified May 08, 2026, 01:29 AM UTC

    We are experiencing a database outage caused by an AWS infrastructure incident in us-east-1b (thermal event / power loss affecting use1-az4). We are monitoring recovery and moving the db instance to a different AZ.

  4. monitoring May 08, 2026, 01:50 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved May 08, 2026, 02:00 AM UTC

    This incident has been resolved.