Superloop incident

Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea- Degraded Performance

Notice Resolved

Superloop experienced a notice incident on June 19, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 6h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 06:02 AM UTC
Resolved
Jun 19, 2026, 12:35 PM UTC
Duration
6h 33m
Detected by Pingoru
Jun 19, 2026, 06:02 AM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating Jun 19, 2026, 06:02 AM UTC

    Network Operations is currently investigating a Degraded Performance at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

  2. monitoring Jun 19, 2026, 06:11 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 19, 2026, 12:35 PM UTC

    This incident has been resolved.